Office Policies
Please bring a Valid photo ID, insurance card and referral and medications to your appointment.
If you are transferring your care to our practice, we prefer to obtain your records before your appointment. Please print and fax the authorization of release of medical records in the forms section your previous doctor
For your safety and the safety of our patients, food and/or drinks are not allowed in waiting room/exam rooms.
Children are permitted IF there is another adult to care for the child during your appointment or the child is safely secured in a stroller, car seat, etc.
Our office will not be responsible for the care or safety of children. Keep all children seated and away from equipment and doors.
Please do not bring sick children to the office for the safety of our patients especially pregnant patients.
After Hours Calls & Emergencies
If you are experiencing a serious or life-threatening emergency, dial 911.
Please do not call for prescription refills after normal business hours. You may use our patient portal to request refills.
If your condition is urgent and cannot wait till next business day, and it is NOT an emergency, have the answering service contact the doctor at 210 922-3331
Appointment Policy
Our office prefers to see patients by appointment only. However same day appointments may be available depending on your condition.
If you are an established patient please call when you need to be seen.
If you are unable to keep an appointment, please call our office as soon as possible preferable 24 hours or more before the appointment so that your appointment can be rescheduled.
The time allotted for each appointment depends on the nature of one’s visit, so please give the staff enough information so she may assign the proper time and priority to your needs.
If you are more than 15 minutes late for your appointment we will make every effort to see you. At times you may have to reschedule your appointment or wait longer
Financial Policy
Your insurance card must be presented at each visit.
If you have any change of address, telephone number(s), employer, or insurance, please provide us with the correct information. It is your responsibility to notify us of such change
Regardless of the source of payment for care provided, you have the right to request and receive itemized and detailed explanation of any billed service.s.
PAYMENTS
All co-payments, deductible, co-insurance and past due balances are due at check-in and before surgical procedure unless previous arrangements have been made with our billing coordinator/check-in staff.
We accept cash, checks, Visa, MasterCard, Discover and American Express. We cannot accept postdated check.
SELF-PAY PATIENTS: Payment is due at time of service
MEDICAID OR MEDICAID SUPPLEMENT COVERAGE: You must provide proof of coverage for the date you are receiving treatment. Please notify us of all other insurance coverage you have. If you are applying for Medicaid and have no other insurance, you are responsible for the payment for the services.
HEALTHY TEXAS WOMEN PROGRAM (WHP): You are responsible for the payment of services not covered.
MINORS: Parent(s) or Guardian(s) are responsible for payment of services provided to minors.
OUTSTANDING BALANCE POLICY
It is our policy that past due account be sent two statements. If no payment or payment arrangement is not made on the account and attempts to contact you fail, your account will be sent to a collection agency, or attorney and may result in possible dismissal from the practice.
If you are having issues making payments, Pease speak to a member of our check in/billing staff. We are more than willing to work with you regarding a payment plan and payment options.